# How to Update Onboarded Carriers

Maximize the use of trusted carriers & streamline procurement

Written by Alex Burlingame  
May 14, 2025

## Benefits of uploading Onboarded Carriers

- **Increase utilization among trusted carriers**. Identify dark capacity from the carriers already in your network.
- **Improve carrier procurement time**. Avoid vetting hassle by finding matching your carriers to the lanes GenLogs has seen them service.
- **Choose what contact information is shown in GenLogs.** Replace default contact information with your preferred contact.
- **Secure and private information.** We won't share your onboarded carrier list with other customers or use it to update our system.

## Steps to update Onboarded Carriers

1. Hit the **`Export`** button to download your existing list so that you have a record of it.
2. Open the downloaded file and confirm it is accurate.
3. Hit the **`Delete All`** button to clear your list of Onboarded Carriers.
4. Upload a new list, following the file template exactly (titles are case sensitive).

## Viewing your Onboarded Carriers

After successfully uploading your new list, you will receive a success message like this:

When searching a lane, Onboarded Carriers are designated with a yellow star on their carrier card:

You can also specifically filter for Onboarded Carriers using the search toggle:

## Troubleshooting upload errors

If you receive an error when attempting an upload, try the following.

- Check the column names in your file. Ensure that they match this order and format:

|     |     |     |     |     |
| --- | --- | --- | --- | --- |
| USDOT | CARRIER NAME | CONTACT NAME | CONTACT PHONE | CONTACT EMAIL |

- Ensure there is only one contact email and phone number per row. Separate emails by comma or semicolon will cause an error.
- Check that every row has a USDOT. Ensure that each option is a number with new letters in it (e.g. `10553` and not `usdot10053`).

## Still having issues?

Email [support@genlogs.io](mailto:support@genlogs.io).