How to Update Onboarded Carriers | GenLogs Help Center

How to Update Onboarded Carriers

Maximize the use of trusted carriers & streamline procurement

Written by Alex Burlingame
May 14, 2025

Increase utilization among trusted carriers. Identify dark capacity from the carriers already in your network.
Improve carrier procurement time. Avoid vetting hassle by finding matching your carriers to the lanes GenLogs has seen them service.
Choose what contact information is shown in GenLogs. Replace default contact information with your preferred contact.
Secure and private information. We won't share your onboarded carrier list with other customers or use it to update our system.

Hit the Export button to download your existing list so that you have a record of it.
Open the downloaded file and confirm it is accurate.
Hit the Delete All button to clear your list of Onboarded Carriers.
Upload a new list, following the file template exactly (titles are case sensitive).

After successfully uploading your new list, you will receive a success message like this:

When searching a lane, Onboarded Carriers are designated with a yellow star on their carrier card:

You can also specifically filter for Onboarded Carriers using the search toggle:

If you receive an error when attempting an upload, try the following.

Check the column names in your file. Ensure that they match this order and format:


USDOT	CARRIER NAME	CONTACT NAME	CONTACT PHONE	CONTACT EMAIL

Ensure there is only one contact email and phone number per row. Separate emails by comma or semicolon will cause an error.
Check that every row has a USDOT. Ensure that each option is a number with new letters in it (e.g. 10553 and not usdot10053).